Frequently asked questions

📦 Orders & Shipping

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Do you ship internationally?

No. At the moment, we only ship within the United Kingdom.

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How long will my order take to arrive?

Orders are processed within 2–3 business days. Delivery usually takes 6–10 business days.

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How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also check your order status here.

💍 Products & Sizing

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Are your products real gold or silver?

Our pieces are high-quality, luxury-inspired fashion jewelry. They are not made of solid gold/silver but are crafted with premium materials designed for beauty and durability.

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Will my jewelry tarnish?

With proper care, your jewelry will maintain its shine. We recommend avoiding water, perfume, and chemicals for long-lasting wear.

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I have sensitive skin. Can I wear your jewelry?

Most of our pieces are nickel-free and hypoallergenic, but if you have a known allergy, please check the product details or contact us before ordering.

🔁 Returns & Exchanges

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Can I return my order?

Yes, you can return your item within 14 days of delivery if it's unused and in original packaging. Return shipping costs are the buyer’s responsibility.

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How do I start a return?

Simply email us at support@valmerie.store with your order number and reason for return. We'll guide you through the process.

💬 Contact & Support

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How can I reach you?

You can contact us via:

📧 Email: support@valmerie.store

📱 WhatsApp: +90 540 240 34 35

📩 Instagram DM: @valmerie.store